I’m going to raise the question here. Is this platform dead?
I strongly suspect that it has been abandoned. There’s been no visible development on it since January 2020 and responses to support requests became hit-and-miss some time before that. A quick search on Companies House for ‘systronics’ shows that the company was dissolved back in October 2019, but there’s been no official word and the web service and forum remain up with a few puzzled posts.
They were pretty strongly targeting the ex-Iris customer in the US to begin with, so I wonder if any folk from here have had dealings with them? During summer last year I found them to be very responsive and spoke on the phone a couple of times during beta testing. I guess it just never found the traction it needed.