We know some users are having trouble installing/upgrading smartly via HPM. In order to narrow down the root cause we’re asking for everyone’s help. Anyone that’s having trouble please post a few details about your environment.
Most importantly we are looking for…
What hub are you using (C4,5,7)?
Do you have security enabled?
What HE firmware are you running?
Anything else you can think of that might help is welcome.
With your help we can figure out why this is happen and resolve it, thanks!